Your Account and Data — Frequently Asked
Your wallet balance remains yours. When you request closure, we freeze your account and hold your funds securely for thirty days while you can request a withdrawal. After thirty days, unclaimed balances are transferred according to our policy. Contact support to withdraw before closure if you prefer.
When you link DANA, OVO, GoPay or QRIS to your totoagung1 wallet, we verify ownership by requesting account confirmation. For first-time withdrawals, we may send a verification code to your registered email. This step protects your account from unauthorized transfers.
Yes. Go to your account settings under Security, click Request Data Export, or email our support team. We compile your personal information, transaction history and game activity into a downloadable file sent within seven business days.
Only you and our authorized support staff can access your account. Payment processors and regulators may view transaction records where local law requires. We never sell your data to third parties or marketing companies.
Contact our live chat or email support immediately with the transaction details. We freeze your wallet, investigate the activity and reverse unauthorized transactions within 24 hours. Change your password once the issue is resolved.
We retain your account records for twelve months after closure to resolve disputes and meet payment provider compliance requirements. Tax and transaction records are kept for seven years where local law requires. You can request earlier deletion; we process legal data-removal requests within thirty days.
Yes. Open your account, go to Wallet, select Linked Payment Methods, and add or remove DANA, OVO, GoPay and QRIS accounts anytime. We do not charge fees for updates. Your previous payment history remains visible in your transaction log.
